Medical Emergencies
+44 1133 180 197
Call this number immediately in the event of an accident or illness resulting in hospitalisation or change to travel arrangements
If you need to make a medical emergency claim for outpatient treatment, please call our emergency service company Healthwatch on
+44 1133 180 124
Please have the following information available:
- Your ETA number
- The telephone number from which you are calling
- The name and telephone number of the doctor and hospital attending the ill/injured person
Non-emergency claims
If you need to make a claim, please contact Global Response on 0333 400 2190 (for policies purchased on or after 1 January 2020*)
The initial details of your claim will be discussed with an assessor and you will then be sent a claim form and a list of required supporting documentation which you should arrange to complete as fully as possible.
Global Response Ltd
3rd Floor Fitzalan House
CARDIFF
CF24 0EL
Email: customer.services@global-response.co.uk
* For policies purchased between 1 January 2019 and 31 December 2019, please call Direct Group on 0344 412 4296. For more information refer to our 2019 policy wording.