Medical Emergencies
+44 1133 180 197
Call this number immediately in the event of an accident or illness resulting in hospitalisation or change to travel arrangements
If you need to make a medical emergency claim for outpatient treatment, please call our emergency service company Healthwatch on
+44 1133 180 124
Please have the following information available:
- Your ETA number
- The telephone number from which you are calling
- The name and telephone number of the doctor and hospital attending the ill/injured person
Non-emergency claims
If you need to make a claim, please contact Direct Group on 0344 412 4296
The initial details of your claim will be discussed with an assessor and you will then be sent a claim form and a list of required supporting documentation which you should arrange to complete as fully as possible.
Direct Group Travel Services
PO Box 1188
DONCASTER
DN1 9PQ
Email: dgtsnewclaims@directgroup.co.uk
Tel: 0344 412 4296